We want you to be 100% happy with your purchase.

You have the right to cancel an order within seven days of receipt of the goods. Should you wish to cancel your purchase within seven days, please contact us in writing via letter or email. Unwanted goods should be sent back to us in unused, unopened and resalable condition within seven days of delivery.

Bespoke, made to measure, items can only be returned if they are damaged.  We do not accept returns for bespoke items for any other reason.

Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque.

We will refund payment for the goods within 30 days and reserve the right to charge a restocking fee of 10%.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you unless the goods are faulty.

If the goods supplied to you are damaged on delivery or items are missing, you should notify us in writing via email within 7 days. If you have any other complaint about the goods, you should notify us in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

This returns policy does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.

We endeavour to be as accurate as possible. However we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us itself is not as described your sole remedy is to return it in an unused condition. We colour calibrate our computers in the production of all of our images to ensure accurate rendition on colour. Please note that although our screens have been colour calibrated, yours is probably not which will lead to differences in colour rendition. This fact must be allowed for when considering your purchase.