Terms and conditions
We want you to be 100% delighted with your Hoop Haberdashery purchase and experience, and we are human, so if you have any problems please contact us and we will endeavour to sort out any problems.
Hoop Haberdashery is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on ‘contact us’ page.
These terms of sale apply to all goods supplied by Hoop Haberdashery, whose office is at 92 High Street, Tenterden, Kent, TN30 6JB, UK. We reserve the right to change these terms of sale without notice to you in relation to future sales.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Every effort is made to keep the website up and running smoothly. However, Hoop Haberdashery takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. Delivery charges to mainland UK are included in the price.
Whilst every effort is made to ensure that the products displayed on our site are in stock; all goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible.
Every effort is made to ensure that prices shown on the website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
We accept payment by most major Credit and Debit Cards, PayPal, and British Bank cheques drawn in Sterling. If you are shopping from overseas or anywhere else, place your order and your credit card company will convert the transaction to your own currency. Please do not send your credit card information via email.
When you receive confirmation of an order from us it is to indicate that we have received your order. No contract exists between you and Hoop Haberdashery for the sale of any goods until we have received and accepted your order and we have received payment in full (in cleared funds). Once we do so, there is a binding legal contract between us. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. The contract is subject to your right of cancellation.
Our prices include delivery to mainland UK. Please contact us if you would like a quote fro delivery to outside of this area.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Credit/Debit card transactions are processed by PayPal. When you complete your order, you will be taken to PayPal secure website where you can safely enter your card details. Once payment is confirmed you will be returned to this website with confirmation of your payment.